Return Policy

EOGGI After-Sales Service & Return Policy

Return Policy Overview

1. Returns Only (No Exchanges):We only offer returns—not exchanges—to streamline processing and help you receive the correct items more quickly. If you ordered the wrong size or are unsatisfied, please return the item within the 7-day inspection period (starting from the day after receipt) and place a new order.

   Tip: To avoid disputes, we recommend filming the unboxing process in full.

2. Return Conditions:Items must be unused and in brand new condition (e.g., tags intact, no stains, damage, or alterations). Special packaging (e.g., zip bags, dust bags, brand hangers, shoe boxes) must be returned in original condition. Non-compliance will result in a denied return request.

3. Shoes:Shoe boxes are considered part of the product. Do not attach labels directly to the box. Use protective packaging (not transparent bags) to prevent damage and ensure the return is accepted.

4. Shipping Fee Adjustments:

   • If the original order qualified for free shipping but all items are returned, the shipping cost will be refunded as well.

   • If some items are kept and the remaining total drops below the free shipping threshold, a shipping fee will be deducted:

     • Home delivery: NT$120

     • Convenience store pickup: NT$80

5. Return Method and Deadline:

   • The return method is determined by package size.

   • For convenience store returns (7-Eleven or FamilyMart), drop off within 3 days of applying.

   • For home pickup returns, ensure availability within 3 days of request (excluding Sundays).

   • If the code or pickup expires, the return will not be processed.

   • 7-Eleven pickup → return via 7-Eleven only.

   • FamilyMart pickup → return via FamilyMart only.

6. Return Window:

   • Starts from the day after delivery.

   • 7-Eleven/FamilyMart: pickup day + 1 = day 1.

   • Black Cat delivery: delivery day + 1 = day 1 (regardless of who receives the parcel).

7. Bundled Promotions:If the number of items kept after return no longer qualifies for a promotion, remaining items will be recalculated at original price. Any over-discount will be deducted from your refund.

8. Gift with Purchase (GWP):If your post-return order no longer qualifies for the GWP promotion, unused gifts must also be returned. Failure to return will result in deduction of the gift’s original price from your refund or store credit.

9. Offshore Regions:Offshore areas are not eligible for 7-Eleven/FamilyMart returns or pickup. Please notify us by phone or email and ship returns yourself. Ship within 3 days (based on postmark). We reimburse return shipping up to NT$80 every Thursday.

10. Processing Time:Returns are processed in 7–10 business days (excluding weekends). Once verified, refunds will be issued as EOGGI store credit and emailed to you. You can view credit under “My Account.”

11. Credit Card Orders:Refunds will be credited to the original card upon receipt and verification. Shopping credits used in the order will be returned as store credit if the refund amount is insufficient to cover the return.

12. Sunday Returns Unavailable:Home pickups are not available on Sundays.

13. Separate Returns per Order:Each order must be returned separately. Combined returns from multiple orders are not accepted and cannot share promotional conditions.

14. Non-Defective Criteria:

• Loose threads, uncut buttonholes, small stains, minor dye irregularities, or minimal size deviations (1–2cm)

• Fabric scent, packaging odor, or removable manufacturing residue

• Minor misprints or ink spots (within 0.5 cm²)These are within industry acceptance and not considered defects.

15. Return Denials Include:

• Makeup stains or strong odors (e.g., perfume, smoke)

• Used garments or altered items

• Missing tags, worn items, incomplete packaging

• Hygiene-related items like undergarments with broken seals

• Missing gifts or accessories

• Orders past the inspection period

• Expired return codes or missed pickups

• Earrings and other hygiene-sensitive items

• Foreign orders

16. Return Policy Violations:

• Personal items mistakenly included will be returned via COD (NT$130). Unclaimed items after 3 months will be discarded.

• Return items not matching the return form will be processed based on items received.

• Items with damage caused by customers will not be refunded. Remaining items will be refunded; damaged ones returned via COD.

• If no reply is received within a specified period after abnormal orders are flagged, the order will be canceled.

• A one-time free return shipping applies per order. If the original order had a shipping fee, that fee will be deducted. Do not place cash in the return package.

If a return is denied, the item will be sent back to the original shipping address via COD. Refunds or store credits will not be processed in such cases.

Defective/Wrong Item ClaimsDomestic and international customers must notify us within 7 days of receipt with clear photos of defects. Please email Support@eoggi.com and include your member ID, order number, and phone number. We will respond within 1–2 business days.

Final ReminderBy completing your purchase, you agree to EOGGI’s return and store policies. Excessive or abusive returns may result in account suspension or blacklisting from our store.